At JPS Interoperability Solutions, we offer unparalleled customer support. In addition to our training classes, we provide technical support via phone and email.
Our customer support hotline offers customers of JPS Interoperability Solutions an outstanding level of service. U.S. and Canadian customers can call (800) 543-2540 for assistance with any technical issues, including installation and operation tips. The hotline is staffed by experienced JPS systems and customer service engineers knowledgeable in our products and services. This hotline is available during our regular 8:00 to 5:00 eastern time zone business hours. The line is forwarded to one of our experienced engineers after normal business hours to assist our customers with any urgent technical situations that can’t wait until the next business day
A timely response for the following service needs related to JPS equipment can be achieved by contacting our support department at Support@jpsinterop.com
• Submit a request for software/firmware updates.
• Get the current schedule for no-charge hands-on training classes
• Receive installation and configuration assistance
All equipment returned for repair must be accompanied by an RMA number (Returned Material Authorization).
Email firstname.lastname@example.org to request a repair RMA number.
Please include the following in the body of your email: failure symptoms, product name, serial number, contact name and phone number, and full shipping information.
Please contact our support staff to attend one of our training sessions.